Return and Refund Policy

Last updated: August 25, 2026

This Return and Refund Policy applies to all purchases made through our online store and delivered to customers in Poland.

Important Information About Returns and Refunds

Return period: You may request a return within 30 calendar days after receiving the item.

Statutory right of withdrawal: Consumers in the EU have the right to notify us that they wish to withdraw from the purchase within 14 calendar days after receipt. After giving notice, the item must be returned within a further 14 calendar days.

Condition of the item: As a general rule, the item must be unused and undamaged and returned with all original parts and accessories. However, the customer may inspect the item in the same way as they would in a physical store.

Return address: Always contact us at a01082778107@gmail.com before returning the item. We will provide the correct return address and return instructions by email. The item must not be sent to our business address unless we have expressly confirmed that address as the return address.

Return costs: For a standard withdrawal, the customer pays the direct return shipping costs. If the item is defective, damaged, or incorrectly delivered, we will pay the return costs.

Refund: Approved refunds are processed within 10 business days after we have received and inspected the returned item or received proof that the item has been returned.

Return fee: We do not charge administration or restocking fees for approved returns.

1. Return Period

We offer an extended return period of 30 calendar days.

This means that you must contact us and request a return no later than 30 calendar days after the day on which you, or a third party appointed by you other than the carrier, received the item.

To meet the return deadline, you must send your request to us before the 30-calendar-day period expires.

Our extended 30-day return policy does not limit the statutory 14-day right of withdrawal or any other rights available to the customer under applicable consumer protection law.

2. Return Conditions

For a return under our extended 30-day return policy to be approved, the item should generally:

• Be unused and undamaged

• Be in the same condition as when received

• Include all original parts and accessories

• Have the original tags and labels, if supplied with the item

• Be returned in its original packaging where possible

• Be accompanied by a receipt, order number, or other proof of purchase

The customer may inspect the item in the same way as would normally be possible in a physical store.

The customer may be responsible for any reduction in value if the item has been used or handled beyond what is necessary to establish its nature, characteristics, and functioning.

The absence of the original packaging does not automatically cancel the statutory right of withdrawal. However, the customer must package the item securely so that it is not damaged during return transport.

3. How to Request a Return

To request a return, contact us at:

Email: a01082778107@gmail.com

The request must include:

• Your full name

• Your order number

• The name of the item you wish to return

• A clear statement that you wish to return the item

• Photos or video if the item is defective, damaged, or incorrectly delivered

You do not need to provide a reason when exercising the EU statutory 14-day right of withdrawal.

After receiving your request, we will send the following by email:

• Confirmation of your return request

• The correct return address

• Return instructions

• Information about return costs

• A return label if we are responsible for the return costs

4. Return Address and Procedure

You must always contact us before returning an item.

The correct return address depends on the item, order, and applicable return warehouse. The return address may therefore differ from our registered business address.

Do not return the item to DANFOSS A/S, Albuen 29, 6000 Kolding, Denmark, unless we have expressly confirmed this address as the return address.

Once your return request has been approved, you will receive the correct return address by email.

Items sent without prior contact or to an address other than the specified return address may be delayed, returned to the sender, or impossible to identify.

This provision does not limit the customer’s statutory rights of withdrawal or complaint.

5. Deadline for Sending the Returned Item

After notifying us that you wish to withdraw from the purchase, you must return the item without undue delay and no later than 14 calendar days after giving notice of withdrawal.

For a return under our extended 30-day return policy, the item must be sent within the period stated in our return instructions and normally no later than 14 calendar days after approval.

We recommend that you:

• Use a trackable shipping method

• Keep the shipment receipt

• Keep the tracking number

• Package the item securely

Keep the documentation until the return and refund have been completed.

6. Return Costs

For a standard withdrawal or return of an item that is not defective, damaged, or incorrectly delivered, the customer pays the direct return shipping costs.

If the return is due to:

• A defective item

• A damaged item

• An incorrectly delivered item

• An item that does not match the order

• Another documented error on our part

we will pay the reasonable return costs.

In such cases, we will normally provide a prepaid return label. If a return label is unavailable, we may reimburse reasonable and documented return costs by prior agreement.

The customer should not choose an unnecessarily expensive return method without first agreeing it with us.

We do not charge administration, processing, or restocking fees for approved returns.

7. Defective, Damaged, or Incorrect Items

Please inspect the item as soon as possible after receipt.

If the item is defective, damaged, or incorrectly delivered, contact us at:

Email: a01082778107@gmail.com

Please provide:

• Your order number

• A description of the problem

• Photos or video of the item

• Photos of the packaging if there is shipping damage

• A photo of the shipping label, if relevant

We will investigate the matter and offer an appropriate solution in accordance with applicable law. The solution may include:

• Repair

• Replacement

• A new shipment

• A price reduction

• A full or partial refund

For an approved complaint resulting from an error on our part, the customer will not pay the return costs.

This policy does not limit the customer’s statutory rights regarding defective goods.

8. Items That Cannot Be Returned

The following items may be excluded from the right of return or withdrawal where the conditions under applicable law are met:

• Perishable goods, including food, flowers, and plants

• Goods made to the customer’s specifications

• Personalized or custom-made goods

• Sealed goods that are unsuitable for return for health protection or hygiene reasons if the seal has been broken after delivery

• Sealed audio or video recordings and computer software if the seal has been broken

• Digital products or digital content where delivery has begun with the customer’s express consent and acknowledgement that the right of withdrawal is lost

• Gift cards

• Hazardous materials

• Flammable liquids or gases

• Other products legally excluded from the right of withdrawal

These exceptions do not apply if the item is defective, damaged, incorrectly delivered, or if the customer has other rights under applicable law.

Contact us at a01082778107@gmail.com if you are unsure whether a particular item can be returned.

9. Sale Items and Discounted Items

Sale items and items purchased at a discount may be returned under the same conditions as items purchased at the regular price.

This applies unless the item is covered by a lawful exception to the right of return or withdrawal.

A price reduction does not limit the customer’s statutory rights in relation to defective, damaged, or incorrectly delivered items.

10. Exchanges

If you would like a different item, size, or variant, please contact us.

The fastest method is usually:

1. Request a return of the original item.

2. Follow the return instructions we send you.

3. Place a new, separate order for the desired item.

If the item is defective, damaged, or incorrectly delivered, we will determine whether a direct exchange or replacement shipment is possible.

11. EU 14-Day Right of Withdrawal

Consumers in the EU generally have the right to withdraw from a distance purchase without giving a reason.

The deadline for giving notice of withdrawal is 14 calendar days from the day on which the customer, or a third party appointed by the customer other than the carrier, receives the item.

If an order contains several items delivered separately, the period normally begins on the day the final item is received.

To exercise the right of withdrawal, the customer must send us a clear statement by email before the deadline expires.

The notice must be sent to:

Email: a01082778107@gmail.com

After giving notice of withdrawal, the item must be returned without undue delay and no later than 14 calendar days after the notice.

The statutory 14-day right of withdrawal is not limited by our extended 30-day return policy.

12. Refund Process

After receiving the returned item, we will inspect it and send an email with information about the status of the return.

If the refund is approved, we will refund the amount to the same payment method used for the purchase unless expressly agreed otherwise.

Approved refunds are processed within 10 business days after we have received and inspected the returned item.

When the statutory right of withdrawal is exercised, we may withhold the refund until:

• We have received the item, or

• The customer has provided proof that the item has been returned

We will use whichever occurs first, in accordance with applicable law.

13. Amounts Refunded

In the event of a valid withdrawal, we will refund:

• The purchase price of the item

• Any original costs for the least expensive standard delivery option

We will not refund additional costs resulting from the customer choosing a more expensive delivery method than our least expensive standard delivery option.

Because we offer free standard delivery to Poland, there are normally no original standard delivery costs to refund.

The customer’s direct return costs are not refunded in the event of a standard withdrawal.

If the item is defective, damaged, or incorrectly delivered, we will pay the reasonable return costs.

If the item has been handled beyond what is necessary to establish its nature, characteristics, and functioning, the customer may be responsible for a documented reduction in value to the extent permitted by applicable law.

14. Time Required to Receive the Refund

We process approved refunds within 10 business days.

After the refund has been processed, the bank, card issuer, or payment provider may require additional processing time before the amount appears in the customer’s account.

This additional processing time depends on the payment provider and is beyond our control.

If more than 15 business days have passed since we confirmed the refund and the funds have still not been received, please contact us at:

Email: a01082778107@gmail.com

15. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will attempt to cancel it.

If the order has already been processed or shipped, it may not be possible to cancel it. Instead, you may exercise the applicable return and withdrawal rights after receiving it.

16. Contact Information

If you have questions about returns, withdrawals, exchanges, or refunds, you can contact us:

DANFOSS A/S
Albuen 29
6000 Kolding
Denmark

Email: a01082778107@gmail.com
Telephone: +45 76 35 65 65
CVR Number: 20165715
VAT Number: DK20165715

When contacting us about a specific order, please provide your order number so that we can assist you more quickly.