Leveringspolitik
Shipping and Delivery Policy
Last updated: August 25, 2026
This Shipping and Delivery Policy applies to all orders placed through our online store. Below you will find information about delivery areas, shipping costs, processing times, transit times, tracking, delays, customs duties, and other delivery conditions.
Important Delivery Information
Delivery area: We deliver exclusively to addresses in Poland.
Shipping cost: Free standard shipping on all orders to Poland. The shipping cost is 0 PLN, and no minimum order value is required.
Processing time: Orders are normally processed within 1–3 business days.
Transit time: After dispatch, delivery normally takes 5–10 business days.
Total estimated delivery time: The total delivery time is normally 6–13 business days from the order date.
Tracking: Once the order has been shipped, the customer will normally receive an email containing a tracking number or tracking link.
Customs duties, VAT, and import charges: Customers in Poland will not be required to pay additional customs duties, import VAT, or import charges upon delivery. All mandatory taxes and charges are included in the price displayed at checkout.
1. Order Processing
Orders are normally processed within 1–3 business days after the order has been placed and payment has been approved.
Orders placed on weekends or official public holidays will be processed starting on the next business day.
Processing time is not included in transit time. During periods of high order volume, promotional campaigns, or public holidays, processing may take slightly longer.
If the processing of an order is significantly delayed, we will contact the customer using the email address provided when the order was placed.
2. Delivery Area
We deliver exclusively to valid delivery addresses in Poland.
We do not currently deliver to other countries.
If we are unable to deliver to the address provided, the customer will be notified before the order is completed or as soon as possible after the order has been placed.
The customer is responsible for providing a correct and complete name, delivery address, postal code, city, email address, and telephone number.
3. Delivery Method
All orders are shipped using standard parcel delivery through an available carrier.
Depending on the delivery address and carrier availability, the parcel may be delivered by, for example:
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InPost
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DPD
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DHL
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GLS
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PostNord
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Another local delivery partner
The specific carrier will normally be shown in the shipping confirmation or tracking information.
We may select the carrier that is best suited to the individual order and delivery address.
4. Processing Time and Transit Time
The estimated delivery time consists of the processing time and transit time:
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Processing time: 1–3 business days
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Transit time to Poland: 5–10 business days
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Total estimated delivery time: 6–13 business days
Business days are Monday through Friday and do not include weekends or official public holidays.
Delivery times are estimates and may vary due to carrier capacity, weather conditions, public holidays, high shipment volumes, logistical problems, or other circumstances beyond our reasonable control.
Unless a different delivery time has been agreed upon, we will deliver the order without undue delay and within the period required by applicable consumer protection law.
5. Shipping Costs
We offer free standard shipping on all orders to Poland.
Shipping cost: 0 PLN
No minimum order value is required to qualify for free standard shipping.
The total shipping cost will be clearly displayed at checkout before the customer completes the purchase. No hidden delivery fees will be charged after the order has been placed.
If other delivery options are available, their prices and estimated delivery times will be displayed at checkout.
6. Order Confirmation and Tracking
After an order has been completed, the customer will normally receive an order confirmation by email.
Once the order has been shipped, the customer will normally receive a shipping confirmation.
If tracking is available, the shipping confirmation will include:
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A tracking number
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A tracking link
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Information about the carrier, if available
It may take 24–72 hours after the parcel has been shipped for the carrier to register it and for the tracking information to become active.
If you have not received an order confirmation or shipping confirmation, please check your spam or junk mail folder. You may also contact us and provide your name and order number.
7. Changing the Delivery Address
Always verify that your name, address, postal code, city, email address, and telephone number are correct before completing your order.
If you wish to change the delivery address, please contact us as soon as possible at:
Email: a01082778107@gmail.com
We cannot guarantee that the delivery address can be changed after the order has been processed or shipped.
If a parcel is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for documented additional delivery costs to the extent permitted by applicable law.
8. Delayed Deliveries
If your order has not been delivered within the estimated delivery time of 6–13 business days, we recommend that you first check the tracking information.
If the tracking information has not been updated for more than 7 business days, or if the order has not been delivered within the estimated delivery time, please contact us and provide your order number.
Delivery delays may be caused by factors including:
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High shipment volumes handled by the carrier
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Weekends or official public holidays
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Adverse weather conditions
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Logistical or technical problems
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Incorrect or incomplete address information
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Circumstances beyond our reasonable control
We will investigate the shipment with the carrier and keep the customer informed.
If the order is not delivered within the agreed or legally required delivery period, the customer will have the rights provided under applicable consumer protection law.
9. Lost Parcels
If the tracking information has not been updated for an extended period or the parcel appears to have been lost, please contact us and provide your order number.
We will investigate the matter with the carrier.
If the parcel is confirmed as lost during transit, we will offer one of the following at no additional cost:
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A replacement shipment, if the item is available, or
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A full refund to the original payment method
We bear the risk of loss or damage to the item until it has been delivered to the customer or to a third party appointed by the customer to receive it, subject to any exceptions under applicable law.
10. Damaged Parcels and Items
Please inspect the parcel and item as soon as possible after delivery.
If the parcel or item is damaged, please contact us and provide the following information:
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Your order number
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A description of the damage
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Photographs of the damaged item
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Photographs of the external and internal packaging
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A photograph of the shipping label
Please keep the item and its packaging until the matter has been resolved.
If the damage occurred during transit, we will offer an appropriate solution, such as:
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A replacement shipment
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An exchange
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A repair, where appropriate
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A full or partial refund
This provision does not limit the customer’s statutory rights regarding defective goods.
11. Parcels Marked as Delivered
If the tracking information shows that the parcel has been delivered but you cannot find it, please:
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Check the area around the delivery address.
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Ask other members of your household or your neighbors.
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Check whether the parcel was delivered to a collection point.
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Review any messages from the carrier.
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Contact the carrier directly.
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Contact us if the parcel still cannot be located.
We will then assist with investigating the delivery with the carrier.
12. Uncollected and Refused Parcels
If a parcel is not collected within the carrier’s collection period or is refused without prior agreement, it may be returned to us.
Once the returned parcel has been received and inspected, we will contact the customer to determine whether the order should be:
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Shipped again, or
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Refunded
Documented return and reshipping costs may be charged to the customer or deducted from the refund to the extent permitted by applicable law.
This does not limit the customer’s statutory rights of withdrawal, rights regarding defective goods, or other consumer rights.
13. Customs Duties, VAT, and Import Charges
Customers in Poland will not be required to pay additional customs duties, import VAT, or other import charges upon receipt.
All mandatory taxes, duties, and other charges are included in the total price displayed at checkout.
Standard shipping to Poland is free, and the shipping cost is 0 PLN.
No hidden delivery, customs, or import fees will be charged after the order has been placed.
14. Split Shipments
An order containing multiple items may be shipped in several separate parcels.
In such cases, the customer may receive multiple shipping confirmations and tracking numbers.
The parcels may be delivered on different days.
No additional shipping fees will be charged if we choose to split an order into multiple shipments.
15. Order Cancellation
Please contact us as soon as possible if you wish to cancel an order.
If the order has not yet been processed or shipped, we will attempt to cancel it.
If the order has already been processed or shipped, it may no longer be possible to cancel it. The customer may instead exercise the applicable return and withdrawal rights after receiving the order.
A cancellation request does not affect the customer’s statutory rights.
16. Contact Information
If you have questions about delivery, tracking, or a specific order, you can contact us:
DANFOSS A/S
Albuen 29
6000 Kolding
Denmark
Email: a01082778107@gmail.com
Telephone: +45 76 35 65 65
CVR Number: 20165715
VAT Number: DK20165715
When contacting us about an order, please provide your order number so that we can assist you more quickly.